Privacy Policy


Privacy Statement

Last Updated: August 16, 2021

Heathrow Scientific LLC (“Heathrow,” the “Company,” “we” or “us”) cares about your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website (hereinafter the "Site") operated and controlled by us from which you are accessing this Privacy Policy. By providing personal information to us or by using the Site, you acknowledge that you have read and understand this Privacy Policy.


The Service is not directed to individuals under the age of 18, and we request that these individuals not provide personal information through the Site. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under CONTACTING US.


If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Our Site's registration form requires users to give us contact information (name and e-mail address). We use customer contact information from the registration form to send the user information about our Company. The customer's contact information is also used to contact the visitor when necessary. You may opt-out of receiving future mailings; see the choice/opt-out section below.

Our Site uses an order form for customers to request information, products, and services. We collect visitor's contact information (e-mail address) and financial information (ie: their account or credit card numbers). Contact information from the order form is used to send orders and information about our Company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. You may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Our online surveys ask visitors for contact information (e-mail address) and demographic information (such as their zip code, age, or income level). We use contact data from our surveys to send the user information about our Company. The customer's contact information is also used to contact the visitor when necessary. Demographic and profile data is also collected at our Site. We use this data to tailor our visitor's experience at our Site, showing them content that we think they might be interested in, and displaying the content according to their preferences. We do not sell or share this information with third parties.


Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Site or otherwise to us.


We and our service providers may automatically collect and use information in the following ways as you navigate around the Site:

  • Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier, by, for example, remembering what is in your shopping cart. In addition, we use cookies to gather statistical information about Service usage in order to continually improve the Site’s design and functionality, understand how individuals use the Site, and to assist us with resolving questions regarding the Site. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements.
  • You can refuse to accept these cookies by following your browser's instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit
  • Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Service pages and HTML formatted e mail messages to, among other things, track the actions of users and e mail recipients, measure the success of our marketing campaigns, and compile statistics about Service usage.
  • IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever You visits the Site, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Site. We may also derive your approximate location from your IP address.


We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled "Choices and Access," below, to learn how you may opt out of certain of our uses and disclosures.

Where required by applicable law, we will obtain your consent to our use of your personal information at the point of information collection. We may also use information from or about you as necessary to perform a contract, to comply with a legal obligation (for example, due to our pharmacovigilance obligations), or for our legitimate business interests. We may also rely on other legal bases, specifically for:

  • Providing the functionality of the Site and fulfilling your requests.
    • to provide the functionality of the Site to you and providing you with related customer service;
    • to process an order;
    • to respond to your inquiries and fulfill your requests, such as to send you documents you request or e mail alerts;
    • to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

  • Accomplishing our business purposes.
    • for data analysis, for example, to improve the efficiency of the Site;
    • for sales transactions;
    • for audits, to verify that our processes are functioning as intended and are compliant with legal, regulatory, or contractual requirements;
    • for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
    • for developing new products and services;
    • for enhancing, improving or modifying our website or products and services;
    • for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and
    • for determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.

We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

  • Analysis of Personal Information to provide personalized services.
    • to better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests;
    • to better understand your preferences so that we can deliver content via the Site that we believe will be relevant and interesting to you.

We also disclose information collected through the Site:

  • to our affiliates for the purposes described in this Privacy Policy;
  • to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, auditing, and other services, in order to enable them to provide services; and
  • as permitted by applicable law, to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy proceeding).

In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal process or applicable law, which may include laws outside your country of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. We may also use and disclose your information in other ways, after obtaining your consent to do so.

We may use and disclose information we collect automatically as described above, under "Automatic Information Collection and Use." In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.


Your choices regarding our use and disclosure of your personal information

We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:

  • Receiving marketing communications from us: If you no longer want to receive marketing communications from us on a going forward basis, you may opt out of receiving them by contacting us as described in the CONTACTING US section. In your request to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e mails or direct mail from us, tell us that, and provide your name and e mail or postal address. In addition, you may opt out of receiving marketing e mails from us by following the unsubscribe instructions provided in any such message.

We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your information (i.e., as of the date that we implement your opt out request). Please also note that if you opt out of receiving marketing related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

How you can access, change, or delete your personal information

If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another Company (to the extent these rights are provided to you by applicable law), you can contact us as described in the CONTACTING US section. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response. We cannot delete your personal information except by also deleting your Account. If you choose to delete your information, we may retain information from You for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy. We also may retain information from You to assist with any investigations, prevent fraud, enforce our Terms of Sale, or take other actions as required or permitted by law.


Your personal information may be collected in the country in which you provided it, but will be processed and stored in the United States. By using our Site or by providing consent to us (where required by law), your information may be transferred to countries outside of your country of residence which may provide for different data protection rules than in your country. Appropriate contractual and other measures are in place to protect personal information when it is transferred to our affiliates or third parties in other countries.


We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. Any payment transactions will be encrypted using SSL technology. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the "CONTACT US" section below.


We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Site to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).


This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any Site or online service (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such Site or property on the Site does not imply endorsement of it by us or by our affiliates.

Your Privacy Rights and International Privacy Practices


The laws in certain jurisdictions require us to provide you, to the extent those laws apply to you, with certain rights and information. This means that certain users may have additional personal information rights and choices based on where they live, and with respect to those users, to the extent this portion of the Privacy Policy conflicts with any other portion of this Privacy Policy, this portion of the Privacy Policy shall supersede and control. We have tried to provide links to websites that provide more information below. If you feel that this list does not cover your rights, please immediately notify us in accordance with the "CONTACT US" section below. 

Controls And Choices

Certain users (such as users in the EU) have certain legal rights to obtain confirmation of whether Heathrow holds personal data about them, to access personal data Heathrow holds about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances. Those users may also object to Heathrow’s uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect Heathrow’s ability to continue processing data in lawful ways (for example, if such user opts out of the use of such user’s e-mail for direct marketing, Heathrow might still decide to contact such user by e-mail regarding potential fraud on such user’s account).

The rights and options described above are subject to limitations and exceptions under applicable law, including, without limitation, the GDPR. In situations in which Heathrow processes personal data on behalf of You, Heathrow may refer the request to the relevant user and cooperate with their handling of the request, subject to any special contractual arrangement with that user.

The Company is committed to the free exercise of these rights without fear of being denied the opportunity to use the Site. To exercise any right or make any request, please notify us in accordance with the "CONTACT US" section below. We will respond to your request in accordance with the applicable law, if any, that governs the collection, use and deletion of your data and information. The requested deletion will be as comprehensive as possible but is always subject to issues outside of our control, including applicable regulations and laws, your actions and the actions of third parties. It is important to note that we may retain a copy of the information for archival purposes and to avoid identity theft or fraud.


You also have the right to lodge a complaint with the supervisory authority of your habitual residence if you consider that the processing of your personal data infringes applicable law. However, Heathrow encourages any such user to contact Heathrow first at and Heathrow will do its very best to promptly address such user’s issue(s) and resolve the concern(s).

Service Providers

Below is a list of our service providers with whom we may share user information and the services they generally provide.


Service Provider Purpose of Data Sharing
K-eCommerce E-commerce services
Lloyd Group IT Data Services
Chase Merchant Services Payment processing
ChargeLogic Payment processing Payment processing
Google Analytics Data science; user and product research
Other Cookies Data science; user and product research


If you have any questions about this Privacy Policy, please contact us via one of these methods:

On the Site, via the CONTACT US section, if available

or by phone: 1.847.816.5070

or by email:

or please write to the following address:

Heathrow Scientific LLC, 620 Lakeview Parkway, Vernon Hills, IL 60061


We may change this Privacy Policy. If we make material changes to how we treat your personal information, we will notify you by email at the email address you provided and/or through a notice on our website’s home page. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site, unless applicable law requires your affirmative consent, in which case, we will require such affirmative consent the next time you access the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy, unless your consent is required, in which case the changes will be effective upon your affirmative consent. We recommend that you regularly review the Privacy Policy when you visit the Site. This policy was last updated on the date stated above.