Kicking Off:  Paperless Manual Initiative

Kicking Off: Paperless Manual Initiative

Posted by Celia Sanchez on Jul 25, 2022

Less clutter. Less waste. More valuable service at your fingertips.

You know the dreaded drawer.

The one stuffed with random product booklets and long-lost warranties…The one that takes half an hour to search for the manual you need, only to conclude you must’ve thrown it away with the box?

It’s okay, we’ve all been there.

Here at Heathrow, we aim to provide you with a convenient customer experience, even long after our products have made a home in your workspace. With our new paperless manuals, we do just that, by saving you time and filing space.

You need the manual? You got it.

Each HS product comes with a scannable QR code printed right on its body. Simply turn your product over, scan the code with your phone, and be directed instantly to the services and information you need:

  • Register your product
  • Download the Instruction Manual
  • Ask technical questions via email link
  • Visit our website

Making changes where it matters.

Beyond making our product information more accessible, the switch to electronic manuals offers several advantages. Eliminating paper booklets creates one less step in our manufacturing process, meaning you get your products quicker and with less packaging.

Save the Planet, DUH.

We don’t have to tell you how going paperless benefits the environment and our carbon footprint. This deceptively small transition saves big-time resources -- including nearly 1,800 pounds of paper! It’s a no-brainer.

This feature is just one step in our ongoing mission to make our services more efficient and eco-friendly. We look forward to introducing more green initiatives like this one in the future, so we may uphold a standard that we and our customers can be proud of.