Warranty Terms & Conditions

 

It is our objective to exceed customer expectations in service and product quality.  In support of this, we have implemented new Limited Warranty terms for our Benchtop Laboratory Equipment Product line.  These products will now carry a five-year limited warranty starting with products sold January 1, 2020.  Any product sales prior to this date will be subject to a three-year limited warranty outlined below.

 

Heathrow Scientific, LLC – Limited Warranty Service Policy Process

All products returned must follow our Return Policy and Procedures outlined here.

  • Serial Number and date of sale will be used to determine if product is within warranty period
  • Copy of invoice or bill of sale will be required for warranty verification
  • Warranty registration is not necessary to obtain the applicable warranty
5-year

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BENCHTOP LABORATORY EQUIPMENT PRODUCTS: 

Digital Orbital Shaker – Product Code 120460

Mini Vortexer – Product Code 120567 / 120598

Vortexer Mixer – Product Code HS120209 / HS120210 / HS120212 / HS120214 / HS120318

Mini Magnetic Stirrer – Product Code 120155 / 120595

Magnetic Induction Stirrer – Product Code 120584 / 120585

MagFuge® - Product Code 120581 / 120582

Gusto® High Speed Mini Centrifuge - Product Code HS10050

Sprout® Mini Centrifuge - Product Code HS120301/ HS120395 / HS120396

Sprout Plus® Mini Centrifuge- Product Code 120610 / 120568 / 120611

ECount Colony Counter – Product Code HS120000 (*Battery not included in warranty)

RF3000 Pipette Controller – Product Code HS3000 (*Rechargeable Battery 1-Year Warranty; Replacement Filters not included in warranty)

Sales Dated 2017, 2018, 2019 Sales Dated 2020+

THREE YEAR LIMITED WARRANTY
Limited Warranty Heathrow Scientific® LLC warrants that the above listed Benchtop Laboratory Equipment Products will be free from defects in workmanship and material for three years from the date of purchase. If you believe that there is a defect in the product, you must, during the warranty period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a Return Authorization form, please call 1-847-816-5070. If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that there is a defect and the warranty period has not expired, Heathrow Scientific® LLC will repair, modify, or replace the product, at its sole option, at no charge.

OTHER THAN THIS LIMITED WARRANTY, HEATHROW SCIENTIFIC® LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OR PERFORMANCE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. HEATHROW SCIENTIFIC® LLC WILL IN NO EVENT BE LIABLE FOR ANY LOSS OF USE, LOSS OF PROFITS, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. THIS WARRANTY DOES NOT COVER:

  • ANY DEFECT OR DAMAGE CAUSED BY IMPROPER OR UNREASONABLE USE OF THE PRODUCT. (THE MINI- CENTRIFUGE IS DESIGNED FOR USE ONLY BY TRAINED LABORATORY TECHNICIANS. USE BY ANYONE ELSE WILL VOID THIS WARRANTY.)
  • ANY PRODUCT THAT HAS BEEN, IN HEATHROW SCIENTIFIC® LLC’S SOLE JUDGEMENT, TAMPERED WITH, ALTERED, OR REPAIRED BY ANYONE OTHER THAN HEATHROW SCIENTIFIC® LLC.
  • ANY PRODUCT THAT IS INOPERATIVE BECAUSE OF: (a) WEAR OCCASIONED BY USE, (b) NEGLIGENCE, (c) ACCIDENT, (d) INCORRECT MAINTENANCE, OR (e) USE UNDER ABNORMAL CONDITIONS OF TEMPERATURE, DIRT OR CORROSION, OR USE WITH ABRASIVE OR CORROSIVE MATERIALS.
  • ACCESSORY PARTS, SUCH AS RUBBER AND PLASTIC PARTS THAT ARE DAMAGED BY LIQUIDS OR MISUSE.

IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT.

FIVE YEAR LIMITED WARRANTY
Limited Warranty Heathrow Scientific® LLC warrants that the above listed products will be free from defects in workmanship and material for five years from the date of purchase. If you believe that there is a defect in the product, you must, during the warranty period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a Return Authorization form, please call 1-847-816-5070. If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that there is a defect and the warranty period has not expired, Heathrow Scientific® LLC will repair, modify, or replace the product, at its sole option, at no charge.


OTHER THAN THIS LIMITED WARRANTY, HEATHROW SCIENTIFIC® LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OR PERFORMANCE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. HEATHROW SCIENTIFIC® LLC WILL IN NO EVENT BE LIABLE FOR ANY LOSS OF USE, LOSS OF PROFITS, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. THIS WARRANTY DOES NOT COVER:

  • ANY DEFECT OR DAMAGE CAUSED BY IMPROPER OR UNREASONABLE USE OF THE PRODUCT. (THE MINI- CENTRIFUGE IS DESIGNED FOR USE ONLY BY TRAINED LABORATORY TECHNICIANS. USE BY ANYONE ELSE WILL VOID THIS WARRANTY.)
  • ANY PRODUCT THAT HAS BEEN, IN HEATHROW SCIENTIFIC® LLC’S SOLE JUDGEMENT, TAMPERED WITH, ALTERED, OR REPAIRED BY ANYONE OTHER THAN HEATHROW SCIENTIFIC® LLC.
  • ANY PRODUCT THAT IS INOPERATIVE BECAUSE OF: (a) WEAR OCCASIONED BY USE, (b) NEGLIGENCE, (c) ACCIDENT, (d) INCORRECT MAINTENANCE, OR (e) USE UNDER ABNORMAL CONDITIONS OF TEMPERATURE, DIRT OR CORROSION, OR USE WITH ABRASIVE OR CORROSIVE MATERIALS.
  • ACCESSORY PARTS, SUCH AS RUBBER AND PLASTIC PARTS THAT ARE DAMAGED BY LIQUIDS OR MISUSE.

IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT.

 

OTHER WARRANTY PRODUCTS:

Bag Sealer/Heat Sealer with Cutter – Product Code HS28270 / HS28271 / HS28272
Mini LED Light Box – Product Code 120661

ONE YEAR LIMITED WARRANTY

Limited Warranty Heathrow Scientific® LLC warrants that the above listed Light Equipment & Battery-Operated Products will be free from defects in workmanship and material for One years from the date of purchase. If you believe that there is a defect in the product, you must, during the warranty period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a Return Authorization form, please call 1-847-816-5070. If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that there is a defect and the warranty period has not expired, Heathrow Scientific® LLC will repair, modify, or replace the product, at its sole option, at no charge.


OTHER THAN THIS LIMITED WARRANTY, HEATHROW SCIENTIFIC® LLC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OR PERFORMANCE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. HEATHROW SCIENTIFIC® LLC WILL IN NO EVENT BE LIABLE FOR ANY LOSS OF USE, LOSS OF PROFITS, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. THIS WARRANTY DOES NOT COVER:

  • ANY DEFECT OR DAMAGE CAUSED BY IMPROPER OR UNREASONABLE USE OF THE PRODUCT. (THE MINI- CENTRIFUGE IS DESIGNED FOR USE ONLY BY TRAINED LABORATORY TECHNICIANS. USE BY ANYONE ELSE WILL VOID THIS WARRANTY.)
  • ANY PRODUCT THAT HAS BEEN, IN HEATHROW SCIENTIFIC® LLC’S SOLE JUDGEMENT, TAMPERED WITH, ALTERED, OR REPAIRED BY ANYONE OTHER THAN HEATHROW SCIENTIFIC® LLC.
  • ANY PRODUCT THAT IS INOPERATIVE BECAUSE OF: (a) WEAR OCCASIONED BY USE, (b) NEGLIGENCE, (c) ACCIDENT, (d) INCORRECT MAINTENANCE, OR (e) USE UNDER ABNORMAL CONDITIONS OF TEMPERATURE, DIRT OR CORROSION, OR USE WITH ABRASIVE OR CORROSIVE MATERIALS.
  • ACCESSORY PARTS, SUCH AS RUBBER AND PLASTIC PARTS THAT ARE DAMAGED BY LIQUIDS OR MISUSE.

IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT.

 

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