Warranty Terms & Conditions
It is our objective to exceed customer expectations in service and product quality. In support of this, we have implemented new Limited Warranty terms for our Benchtop Laboratory Equipment Product line. These products will now carry a five-year limited warranty starting with products sold January 1, 2020. Any product sales prior to this date will be subject to a three-year limited warranty outlined below.
Heathrow Scientific, LLC – Limited Warranty Service Policy Process All products returned must follow our Return Policy and Procedures outlined here.
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BENCHTOP LABORATORY EQUIPMENT PRODUCTS:
Digital Orbital Shaker – Product Code 120460
Mini Vortexer – Product Code 120567 / 120598
Vortexer Mixer – Product Code HS120209 / HS120210 / HS120212 / HS120214 / HS120318
Mini Magnetic Stirrer – Product Code 120155 / 120595
Magnetic Induction Stirrer – Product Code 120584 / 120585
MagFuge® - Product Code 120581 / 120582
Gusto® High Speed Mini Centrifuge - Product Code HS10050
Sprout® Mini Centrifuge - Product Code HS120301/ HS120395 / HS120396
Sprout Plus® Mini Centrifuge- Product Code 120610 / 120568 / 120611
ECount Colony Counter – Product Code HS120000 (*Battery not included in warranty)
RF3000 Pipette Controller – Product Code HS3000 (*Rechargeable Battery 1-Year Warranty; Replacement Filters not included in warranty)
Sales Dated 2017, 2018, 2019 | Sales Dated 2020+ |
THREE YEAR LIMITED WARRANTY
IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT. | FIVE YEAR LIMITED WARRANTY
IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT. |
OTHER WARRANTY PRODUCTS:
Bag Sealer/Heat Sealer with Cutter – Product Code HS28270 / HS28271 / HS28272
Pearl Pipettes - Product Code 120097 / 120098 / 120099 /120100 / 120101 / 120102 / 120103 / 120104 /120105 / 120106 / 120215 / 120216 / 120217 / 120218
Mini LED Light Box – Product Code 120661
ONE YEAR LIMITED WARRANTY |
Limited Warranty Heathrow Scientific® LLC warrants that the above listed Light Equipment & Battery-Operated Products will be free from defects in workmanship and material for One years from the date of purchase. If you believe that there is a defect in the product, you must, during the warranty period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a Return Authorization form, please call 1-847-816-5070. If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that there is a defect and the warranty period has not expired, Heathrow Scientific® LLC will repair, modify, or replace the product, at its sole option, at no charge.
IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT. |
Reservoir Chiller – Product Code 120730 / 120731 / 120732/ 120733 / 120734 / 120735
PCR Cooler - Product Code 120727 / 120728 / 120729
TWO YEAR LIMITED WARRANTY |
Limited Warranty Heathrow Scientific® LLC warrants that the above listed Products will be free from defects in workmanship and material for Two years from the date of purchase. If you believe that there is a defect in the product, you must, during the warranty period, notify Heathrow Scientific® LLC, provide proof of purchase, and return the product to Heathrow Scientific® LLC with a Return Authorization form. To obtain a Return Authorization form, please call 1-847-816-5070. If Heathrow Scientific® LLC is properly notified and, after inspection, confirms that there is a defect and the warranty period has not expired, Heathrow Scientific® LLC will repair, modify, or replace the product, at its sole option, at no charge.
IN NO EVENT WILL HEATHROW SCIENTIFIC LLCS’s OBLIGATION UNDER THIS WARRANTY EXCEED THE PRICE OF THE PRODUCT. |